Privacy Policy

Privacy Policy

Last updated: 2025/10/25

1. Introduction

This Privacy Policy explains how Sector 1 Online Shop ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website https://npsector1online.shop.netcash.co.za/ , make a purchase, or interact with our services.
We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Information We Collect

We may collect and process the following types of personal information:

Personal identification details: name, surname, and ID number (if applicable).
Contact information: email address, phone number, and physical/delivery address.
Order information: product details, purchase history, and payment confirmation.
Emergency contact information (for ICE wristbands): name, phone number, medical details, or other emergency data you voluntarily provide for printing or storage.
Website usage data: IP address, browser type, device information, and website analytics.

3. How We Use Your Information

Your information may be used for the following purposes:

To process and fulfill your orders and deliveries.
To communicate with you regarding your purchase, support requests, or updates.
To personalise your shopping experience.
To improve our website, services, and customer experience.
To comply with legal or regulatory obligations.
To create and print ICE wristbands containing the information you have provided.

We will only use your information for the purposes for which it was collected or agreed upon with you.

4. Consent for ICE Wristband Data

By submitting your emergency contact or medical information for inclusion on an ICE wristband, you confirm that:

You have provided this information voluntarily.
You consent to its use solely for the purpose of creating your customised wristband.
You acknowledge that information printed on the wristband will be visible to others, including emergency personnel.

We will not store or share this information beyond the fulfilment of your order unless you have given explicit consent.

5. Data Protection and Storage

We implement appropriate technical and organisational measures to safeguard your personal information from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only retained for as long as necessary to fulfill the purposes stated in this policy or as required by law.

6. Sharing of Information

We will not sell, rent, or share your personal information with third parties except:

Service providers that help us process payments, deliver products, or maintain our systems (e.g., courier services, payment gateways).
When required by law or regulation.
With your explicit consent.

All third-party service providers are bound by confidentiality and data protection obligations consistent with POPIA.

7. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Withdraw consent for processing (where applicable).
Lodge a complaint with the Information Regulator if you believe your rights have been violated.

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand user behaviour.
You can adjust your browser settings to refuse cookies, but this may affect certain website features.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will always be available on our website.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Sector 1 Online Shop
Email: privacy@eccf.co.za
Phone: +27 64 514 4187