Shipping & Payment Info

🚚 Shipping and Payment Information Policy

(In accordance with the South African Consumer Protection Act (CPA))

1. Overview

This policy outlines how payments and deliveries are handled for all purchases made through NP Sector 1 Online Shop's online platform.
By placing an order on our website NP Sector 1 Online Shop, you agree to the terms set out below.

2. Payment Options and Security

We offer safe and convenient payment methods to ensure a smooth checkout experience.

Accepted Payment Methods

Credit and Debit Cards (Visa, Mastercard, American Express)
EFT (Electronic Funds Transfer)
Instant EFT via supported payment gateways
Mobile Wallets or PayFast / PayGate / Ozow (if applicable)

Payment Security

All payments are processed through secure, encrypted payment gateways.
We do not store or have access to your card or banking information.
Orders are only processed once full payment has been received and verified.

EFT Payments

If you choose EFT:

Make payment to the bank details provided at checkout.
Use your order number as a reference.
Email proof of payment to avoid delays.

⚠️ Orders not paid within 48 hours may be automatically cancelled.

3. Order Processing

Orders are processed within 2–5 business days after payment confirmation.
Custom-engraved ICE wristbands may require an additional 1–2 days for engraving and quality checks.
You will receive an email or SMS notification once your order has been dispatched.

4. Shipping and Delivery

Delivery Options

We offer the following shipping options within South Africa:

Standard Courier Delivery: 2–5 business days (major cities)
Outlying Areas: 3–7 business days, depending on courier routes
Express Delivery: Available on request (additional charges apply)

Shipping Fees

Shipping fees are calculated at checkout and are non-refundable once the order has been dispatched.
Free shipping may be offered for orders above a specified amount (if applicable).

Delivery Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your parcel’s progress.

Delivery Responsibility

Please ensure that the delivery address and contact details provided are correct.
[Your Store Name] will not be held responsible for parcels delayed or lost due to incorrect information supplied by the customer.
Ownership of goods transfers to the customer once the package is delivered to the address provided.

5. International Shipping (if applicable)

We currently do not offer international delivery.

6. Delays and Force Majeure

We are committed to meeting all delivery times; however, unforeseen circumstances such as courier delays, public holidays, or events beyond our control may affect delivery timelines.
In such cases, we will communicate updates promptly.

7. Incorrect or Damaged Deliveries

If your package arrives damaged or incorrect:

Notify us within 7 days of receipt.
Include your order number and photos of the issue.
We will arrange a replacement or refund at no additional cost, in line with our Return and Refund Policy.

8. Contact Information

For shipping or payment-related queries, please contact:
📧 Email: orders@eccf.co.za
📞 Phone: +27 64 541 4187